At Aprils, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use and safeguard your information when you visit or make a purchase on our website, aprils.online. By using our website, you consent to the practices described in this policy.
Information we collect
- Personal details you provide when you create an account, place an order or contact us, such as your name, email address, phone number and delivery address.
- Payment information needed to process your order. Card payments are handled securely by our payment provider, PayHere. We do not see or store your full card details.
- Browsing information such as your IP address, browser type and device information, collected automatically through cookies and similar technologies.
How we use your information
- To process and deliver your orders.
- To contact you about your order, provide customer support and respond to your questions.
- To personalise your shopping experience and, where you have agreed, share new arrivals and offers.
- To improve our website, products and services.
- To detect and prevent fraud and misuse of our website.
Information sharing
We do not sell, trade or rent your personal information. We only share it in the following circumstances:
- Trusted service providers who help us run our business, including our payment provider (PayHere), courier and delivery partners, and website hosting and analytics providers. They may only use your information to provide these services and must keep it secure and confidential.
- Legal requirements: we may disclose your information if required by law or in response to a valid legal request.
Data security
We use industry-standard security measures, including encrypted (SSL) connections, to protect your personal information from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and tracking technologies
We use cookies to keep items in your cart, remember your preferences, keep you signed in and understand how visitors use our website. You can disable cookies in your browser settings, but some features of the website, such as the cart and checkout, may not work properly.
How long we keep your data
We keep order records for as long as needed to fulfil your order and meet our legal and accounting obligations. If you create an account, your details are kept until you ask us to delete your account.
Your rights
You may ask us to see, correct or delete the personal information we hold about you, or to stop sending you marketing messages, at any time. We may need to keep some information for legal, accounting or security purposes.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this page periodically.
Contact us
If you have any questions or requests about this Privacy Policy or your personal information, please contact us on WhatsApp or by phone at 0774281728, or visit our Contact page.