Thank you for shopping at Aprils. We want you to love every piece you receive. If something isn’t right with your order, we’re here to help.
Returns
Because jewellery is worn close to the skin, we do not accept returns for a change of mind. We will replace or refund an item if it arrives damaged, defective, or is not the item you ordered.
To be eligible, please contact us within 3 days of receiving your order. The item must be unused, in the same condition you received it, and in its original packaging. Please share your order number and clear photos of the item and packaging.
Refunds
Once we receive and inspect your return, we will let you know whether your refund has been approved. If approved, the refund is issued to your original method of payment. Card payments made through PayHere are refunded to the same card.
Shipping charges from the original order are not refunded, unless the return is due to our error (for example, a wrong or defective item).
Exchanges
We replace items that arrive damaged or defective with the same piece. If that piece is out of stock, we will offer you a full refund or a similar item of your choice. To arrange an exchange, message us on WhatsApp at 0774281728 within 3 days of receiving your order.
Non-returnable items
The following cannot be returned or refunded, unless they arrived damaged or defective:
- Earrings and ear studs, for hygiene reasons
- Sale or discounted items
- Gift cards
- Personalised or custom-made items
- Items that have been worn, or damaged by water, perfume, chemicals or general wear after delivery
Damaged or defective items
If your item arrives damaged or defective, please contact us immediately. We will arrange a replacement or a refund, depending on your preference and product availability.
Return shipping
Where a return is due to our error (wrong, damaged or defective item), we will cover the cost of return shipping and let you know how to send the item back.
Order cancellations
You may cancel your order for a full refund at any time before it is dispatched. Once an order has been dispatched it can no longer be cancelled.
Processing time
Approved refunds and exchanges are processed within 7 business days of receiving the returned item. Your bank or card provider may take additional time to show the refund in your account.
Contact us
If you have any questions about this Refund Policy, please contact us on WhatsApp or by phone at 0774281728, or visit our Contact page.